Tim Horton Training Manual

This Application requires Javascript. Please enable Javascript to continue. First I just want to say that these training videos should be done on the clock. The company states paid training. Also the law protects you in this matter. Further, I have over 2 years experience with Tim Horton's. I have never heard of watching the training videos online at home, until a few days ago. So I looked it up.

Issue Date: October 1, 2011

Every person who deals with the public regardless of the level in the company, must receive accessible guest services training. This applies to:

• All regular full and part time Team Members including:
  • Newly hired Team Members
  • Team Members returning from an extended absence
  • Team Members hired on a contract basis
  • Student Team Members

• Volunteers
• Third parties including those that develop and approve guest services related policies and procedures

A portion of the training is the computer-based AF TIMS training title: How May I Help You? PTS Training should be delivered by a qualified person. New Team Members should be provided with one-to-one coaching with the immediate supervisor or a designated trainer who is qualified to train the material.

Topics that shall be reviewed include:

Tim Horton Training Manual Instructions

• The purpose of the Accessibility for Ontarians with Disabilities Act
• How to interact and communicate with persons with various types of disabilities
• How to interact with persons with disabilities who use an assistive device, or require the assistance of a service animal or support person
• How to use equipment made available by Tim Hortons to help people with disabilities to access goods and services, and
• What to do if a person with a disability is having difficulty accessing Tim Hortons goods and services

All Restaurant Team Members shall be trained in Accessible Guest Service by completing the The AF TIMS title, 'How May I Help You?' by January 1, 2012. Team Members that join the organization after this date will complete the title as soon as practicable.

Trainees are tested throughout the AF TIMS title, 'How May I Help You?' and will only be able to advance through the title by successfully completing a quiz at the end of each topic.

Training will be recorded on the Learning Centre. Individual training records for anything in addition to elearning will be kept in the employee files or in a centralized file related to AODA.

• Accessible Guest Services Policy Statement
• AF TIMS title 'How May I Help You?'
• Manager PTS for the How May I Help You title
• A Guide to Accessible Guest Service

• Accessible Guest Services Training
• Guest Services Policy Statement
• Accessible Guest Feedback Procedure
• Notice of Temporary Service Disruption

If you just landed an interview with Tim Hortons and are seeking some guidance during the meeting, your in the right place!

In this guide, I have rounded up some of the most commonly asked Tim Hortons interview questions that you should prepare for.

As an added bonus, I have also added some answers that may help you during the interview. Let's get started!

17+ Tim Hortons Interview Questions & Answers 2020

1. Tell us what you know about Tim Hortons.

This is a very commonly asked question in interviews and is used more as an initial ice breaker and to see how you communicate when giving information.

Here are some useful facts about Tim Hortons:

• Toronto Maple Leafs hockey player Tim Horton and partners founded their coffee and donut shop in 1964 in Ontario.
• It is a fast-food restaurant as well as a donut shop, offering fresh hot and cold items suitable for breakfast or lunch.
• Tim Horton's coffee is so popular that it is sold by Keurig as a K-Cup.
• It is Canada's largest chain of quick-serve restaurants.
• Almost 5,000 stores in 14 countries.
• Tim Hortons is well known for its involvement in local charities.

For this question, there is no wrong answer, just be honest about anything you know or have experienced about Tim Hortons. To view more information about the company, you can view their Q&A page.

2. Tell us about yourself

This isn't a trick question, they really want to know about you. The purpose of this question is to find out what kind of employee you could be for Tim Hortons, and if you will be a good representative of their brand/image.

They want to know more than merely your work history, that's on the application after all, but how you view work and life in general. Plus, it gives them a chance to see some of your personality.

If you have interesting hobbies, have a family, are involved in the community, this would be an opportunity to talk a little about that. Also, try to avoid bringing up anything too controversial or political.

3. Why do you want to work at Tim Hortons?

Interviewers know you're either needing a job or want to change jobs, so what they are looking for here is to see what attracted you to Tim Hortons.

For this question, you can talk about what you like about Tim Hortons, the perception you have of what kind of place they are to work at, and what you like about what they offer to customers.

4. Do you follow us on Instagram?

Social media marketing is huge for modern companies, and Tim Hortons sometimes wants to know if you really are engaged with them as a brand.

If you're not on a social media platform, that's okay, but you might want to see what they are promoting from day to day and how the community at large interacts with them.

If you do follow them on Instagram, Facebook, or Twitter, you could mention what posts interested you the most and that their posts always make you crave a donut or some other menu item.

5. What is your favorite menu item at Tim Hortons?

This will show how familiar you are with what is offered. Here are some of the menu items you could talk about:

• Old Fashioned plain donut
• Oreo Dream donut
• Omelet Bites
• Bagel B.E.L.T. breakfast sandwich
• Original, Dark Roast, or Decaf coffee

6. Tim Hortons has lots of competition, what do you think makes us stand out?

Freddi fish 4: the case of the hogfish rustlers of briny gulch for mac. For this question, a good response is to talk from personal experience on why you may have chosen them over a competitor. This could have been the locations, service, menu, coffee, donuts, etc.

If you are not sure, you could always ask the interviewer why Tim Hortons has become so well-known in North America and what makes them different. This will also show that you are interested in the brand and how you may contribute.

7. At Tim Hortons, we put a lot of pride in the cleanliness of our restaurants. How important is cleanliness to you?

At any restaurant or foodservice location, cleanliness is vitally important for food safety and for presenting the brand in the best light to the customers.

You will want to put a very positive spin on how important being clean is to you when dining out and why that should be a primary focus of working in foodservice.

Also, it goes without saying that you should be well presented when attending any hospitality or customer service interview.

8. Have you taken any food safety courses?

Tim Hortons will train you to work within their very particular standards, but if you already have training in food safety, answering this with some detail of your training will show how committed you are to providing an excellent customer experience.

This would be a good time to mention any certificates or licenses you have that apply to the foodservice industry.

9. Talk to me about your foodservice experience.

Here is your chance to fill in all the details that you can't put on the application.

An important aspect that Tim Horton's interviewers are seeking is a positive attitude towards work, especially in relation to the sometimes difficult and fast-paced work environment of quick-service food.

10. Why should we hire you?

You now have another opportunity to present your skills and experience in relation to how hiring you will benefit Tim Hortons. Here are some positive traits and answers that an interviewer at Tim Hortons might appreciate:

• Work well in a fast-paced environment.
• Show attention to detail.
• Value teamwork.
• Ability to adjust to rapidly changing situations.
• Willing to learn new procedures.

11. What aspects of training do you think you need?

For those who have worked in food service, you will know what you want to improve.

This does not signify any weaknesses on your part, but will show a good attitude in regards to learning specifically what Tim Hortons wants from employees.

12. How would you handle a customer unhappy with what they were served?

Tim Hortons highly values positive customer interactions, so when something goes wrong and the customer is not happy, they want to make the customer happy again.

For this question, try not to take any blame onto yourself or the company, but rather use phrases like 'apology' instead of 'sorry'. Also explain how you would remedy a situation and the demeanor that you would have, eg calm, attentive, and empathetic.

13. What does it take to keep customers?

Closely related to handling problems, this question is looking for answers about making the customer experience positive from the very beginning.

Tell them that you know that requires being friendly and courteous, always answering any question in a gentle way, and being attentive to the customer.

Tim Hortons Framework

14. You made a mistake with an order, how would you correct the situation?

Mistakes happen in a fast-paced work environment, sometimes a food service worker will miss an item or bypass an order altogether.

In order to maintain good customer service, you would immediately correct the situation. Additionally, you should highlight to the interviewer how you would remain calm and not assign blame to any workers or the customer.

For more advice, you can also see my guide on questions relating to stress and pressure in the workplace.

15. What is your preferred work shift?

Tim Hortons sells donuts, coffee, and breakfast items primarily, so you are more hireable if you are available to work these early morning shifts.

16. Are you seeking a long term career at Tim Hortons?

There is no right or wrong answer here, they are always looking for people interested in a career for management positions, but they realize students and other part-time workers may simply enjoy working on the front line in the stores.

If management is a goal, go ahead and let them know so they can look at your long term potential for them.

17. What questions do you have for me?

Your turn to ask questions! The interviewers also continue to evaluate you since these questions show what you consider important about the job. This is also the time to ask specific questions about working for Tim Hortons that you have. Some ideas:

• What do YOU like about working at Tim Hortons?
• What advancement opportunities are there?
• Is there any specific training I will be needing?

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